Doubling down on customer support

FYTT already has a reputation for exceptional customer support, but over the last month, we've invested in a significant upgrade to our customer support infrastructure. This means we're better equipped to continue providing outstanding service as we grow our company and customer base.

In-app messaging

If you're in the middle of a project and you run into a roadblock, you can easily message us right within the software to get real-time help.

If we're not available right away, don't worry. Your message won't get lost. We'll respond as soon as we can, and the conversation will move to email if you step away before we get back.

Other support channels

Prefer to text? Email? Call? We've got you covered there too. Put us in your contact list and reach out however is most convenient for you.

Text us @ +1 833 370 7084

Call us @ +1 618 200 7011

Email us @ [email protected]

Updated support documentation

As part of our infrastructure change, we've take the time to update our support documentation. We've been furiously designing and delivering innovative features, and our docs now reflect those updates.

You'll find the new docs at support.fytt.io.

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FYTT Forge: Product feedback portal

We've implemented a product feedback portal called FYTT Forge: A place where new ideas are forged into reality.

Using this portal, you can submit and vote on feature ideas to voice your needs and help guide the future of FYTT.

You can access the portal by logging into FYTT and visiting app.fytt.io/features.

You'll also find a link to FYTT Forge in the support center, which can be opened by clicking the Help button in the bottom left of the web app.

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Program week export

We added a simple feature that allows you to export a single week from a program. This can be useful if you want to send out a single week's worth of programming in PDF form.

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Leaderboard updates

We've made a few updates to the leaderboard metrics that give you more fine grained control over how things look.

Measurement selection

Leaderboard metrics now have an option that allows you to select what type of measurement to calculate: best or most recent.

Rounding

You can also select from a number of rounding options to control how measurements are rounded for display.

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Program syncing

FYTT has a feature that allows you to deploy a program template and keep all active copies of that template in sync. This means that when you deploy a template to the calendar or on a plan, changes to the template automatically get propagated to those deployments.

This can be a great workflow if you want to deploy a single program across several groups or athletes, and keep them all in sync when you edit the template.

However, this can be problematic if you're not expecting it. Changes to your template will overwrite any customizations to the individual deployments, which is not good.

Consequently, we've changed the setup so that program templates have the "Sync copies" setting turned off by default. This ensures that you don't unexpectedly lose changes to programs that you've deployed from a template.

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Session date

Historically, when an athlete (or a coach) would start a session, an instance of that session would be created for the athlete as of "today." However, this is not necessarily expected in most cases, and would lead to confusion for both athletes and coaches who would wonder where the session went.

To avoid this confusion, we've updated the logic so that athlete sessions remain on their originally scheduled date when they are started. If the athlete needs to change the date of the session, they can do so after starting it by using the edit function.

There is an exception for this new logic. If a program is designated as flexible, starting a session will update that session's date to "today" so that coaches can know when the athlete recorded it.